What kind of help do you need?

SHIPPOP Cross Border is an online international parcel booking service that allows you to use the shipping service efficiently, convenient and fast. You can compare shipping prices from your preferred shipping company. Online payment through many channels, issue the parcel number and print the airway bills immediately. Including parcel tracking through the SHIPPOP Tracking system. There is also a pickup service by create a parcel and choose a pickup date.

• Convenient and fast
• Compare multiple shipping company prices
• Multiple payment methods
• Immediately print the airway bills
• Parcel tracking system

1. Check the price on the website
2. Create a shipment
3. Wait for parcel pickup

1. Check the price on the website.
2. Create a shipment
3. Bring parcel to drop off point

( Find drop off point )

• Type of service
• Weight and size
• Shipping company
• Destination country

• Use their own packaging if the box is strong and not damaged if knocked
• Each item must be wrapped in cushioning material
• For irregular shaped items, wrap and cover all pointed or protruding parts
• Attach tape to seal every seam neatly on both the top and bottom of the package by using the method of attaching the H-shaped tape
• Stick the address and label on your package

• Wrap the product with cushioning material before packing it into the envelope
• Seal the mouth of the bag with adhesive tape at the mouth of the envelope and folded closed along the mouth of the bag
• Avoid folding the mouth of the bag according to the size of the product. Because there is not enough space for the name and address label

(Working period may increase 7 business days or more in some countries due to the Covid-19 situation)

• PDF Conditions of Aramex
• PDF Conditions of Thaipost

The consignee must contact the shipping Agent (destination) or SHIPPOP within 7 days after the date the product has reached its destination and found that the product was damaged by taking pictures of damaged parcels, commercial invoice and air waybills. Send to Email : contact@shippop.com or Line OA

In the event that the parcel is lost, SHIPPOP will guarantee and compensate the initial damages according to the product value specified by the customer in the amount according to each and transportation as follows

• Aramex (Priority - Document) up to 3,000 baht
• Aramex (Priority - Parcel) up to 3,000 baht
• Ems World - Document up to 3,000 baht
• Ems World - Package up to 7,000 baht
• Thai Post (ePacket) does not indemnify for any damages

The Shipping Agent (Destination) will contact you to confirm the return shipping process via telephone, SMS or Email that you have initially selected. The cost of sending the item back depends on the country of destination the item was sent to.

Customers can check their invoices by every Friday of the week that customers make transactions. You will be credited 7 days after the system has issued the invoice.

* In the event that the customer defaults on payment. The company will charge a late payment penalty of 12 percent per year.

1. Payment by bank transfer only. Pay to Chippop Company Limited, Kasikorn Bank, Empire Tower Branch, account number 007-8-24466-6
2. You will be credited 7 days after the system is invoiced. You can check the invoice within the Friday of the week you made the transaction.

* In the event that the customer defaults on payment. The company will charge a late payment penalty of 12 percent per year.

Payment notification via email bill@shippop.com with the following details:

1. Invoice No
2. Amount and transfer date
3. Proof of Payment

after the notification of payment has been completed A receipt will be issued within the next business day. You can check the receipts at the menu "Report > Receipts"

In the case of corporate customers deducting withholding tax, the original documents must be sent to the company address to continue issuing receipts

Address

Shippop Company Limited (Head Office)

No.34 C.P.Tower 3 Building, Room No. A04-402, 4th Floor

Phayathai road, Thung Phayathai Sub-district, Ratchathewi District, Bangkok 10400

A receipt will be issued on the next working day after payment notification and proof of payment are complete. If you want the original receipt, delivery will be made to the document delivery address available in the system (for weekly customers only) will be collected once a month after the end of the month 1 week

In the case of corporate customers deducting withholding tax, the original documents must be sent to the company address as follows to continue issuing receipts

Address

Shippop Company Limited (Head Office)

No.34 C.P.Tower 3 Building, Room No. A04-402, 4th Floor

Phayathai road, Thung Phayathai Sub-district, Ratchathewi District, Bangkok 10400

Shipments abroad will go through customs clearance in the country of destination which the Customs Department of the destination country will collect import duties according to the different criteria of each product rating and the value of that product. If the recipient declines to receive, SHIPPOP will contact the sender to confirm further processing such as re-sending, returning or destroying, additional costs (if any) will be the sender's responsibility.

In general, the consignee is obliged to pay import duty at the country of destination, if the goods exceed the customs limits of each country, provided by Incoterms at SHIPPOP. It is used as DDU (Delivery Duty Unpaid), meaning that the recipient of the product will be responsible for paying the import duty. The Importation formalities will carry out by shipping company only.

juristic person

• Company Certificate
• A copy of the identification card of the authorized person in the certificate
• The certificate of value added tax registration (if any)
• Copy of bank account book for the past 3 months
• A copy of the front page of the bank account with the account name matching with the company name only

individual

• Copy of identification card
• Copy of house registration
• Copy of bank account book for the past 3 months
• A copy of the front page of the bank account with the same account name as the copy of the identification card

* For all documents, please sign a true copy and seal the company

To change information Documents detailing changes must be attached and submit evidence and change information via email cs_crossborder@shippop.com or Line : @SHIPPOP

To change the password please provide evidence and change information via email cs_crossborder@shippop.com or Line : @SHIPPOP

Password change procedure

1. Submit details
2. Wait for action within the receiving date, no later than 6:00 p.m.